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Monthly Archives: February 2010

If you’ve been watching any of the skiing in the Vancouver Winter Olympics you’ve probably seen a fair few of the skiers strutting their stuff with Komperdell poles in hand.  I’ve been skiing with their extendable back country Carbon C2 poles for a number of years now, and I’m a big fan.  They are super light, and very comfortable in hand.  That’s really all I’m looking for in a ski pole.

So imagine my disappointment when in the aftermath of an, err.., incident, I realised that one of my poles was 2/3 of its former self.  Fortunately the damage was limited to the bottom section of the pole.  I contacted the nice people at Komperdell to ask if I could buy a replacement section.  This was their response:

“Unfortunately we aren’t allowed to sell our products to ultimate consumer and by the way it would be too expensive for you to get it from us in Austria… I guess the easiest way for both of us will be to send you one piece of the lower part in additional for free.”

And that’s exactly what they did.  It arrived 3 days later.  Now that’s what I call customer service, and it’s how to win a customer for life.  Thank you Komperdell.  I wish more companies were like you.  You should be proud.

If you’re reading this Mr Snow and Rock, you could do a lot worse than taking a long hard look over the channel to see how friends on the continent talk to their customers.


The ChaletPro team has spent the last couple of weeks on a road trip across British Columbia.  We’ve been trying to uncover some of the hidden gems of B.C interior, as well as visiting some of the more well-known resorts.  One of the places we were lucky enough to happen upon was Red Mountain, located just outside of Rossland.

Red Mountain isn’t exactly on the tour operator circuit, and we’d like to try to keep it that way.  It’s a real gem.  The best way to get an idea of what it’s like is to watch our short video:

We’ve recently released a new feature on Chaletpro – an interactive resort map search.  When we talked to our customers we realised that property features and location were equally important when selecting a chalet, so we developed our interactive resort maps.

For each resort the map displays all the available chalets as well as a number of filtering options.  As you change the filters, the map will update showing only properties that match your requirements, for example you may specify that you only want to see chalets that have a hot tub AND and a log fire.  Once you’ve narrowed down your search you can click on the map to see more information about each of the chalets.

Interactive Chalet Map for Morzine

The map search is accessed from the main homepage for each resort.  For example, the Morzine interactive map from the Morzine homepage.

Hopefully this will help you find not only your perfect chalet, but also your ideal location.  As always, if you have any feedback we’d love to hear it.